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Frequently Asked Questions
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Do I need an appointment to tour the property?Yes. We are not always on site, but try to be as flexible as possible with availability. We are closed on Mondays and do not do tours on days we already have events scheduled. You can schedule a tour with us right from here. You can also call, text, e-mail, or complete our contact form.
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What do I need to do to secure my date?We'll need a signed copy of our License Agreement and a down payment of either $2,500 or 50%, whichever is less. We can do all of this online so if you're ready to book, send an e-mail to info@townhalltexas.com and we will get everything over to you as soon as possible!
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What forms of payment are accepted?Just about anything: cash, check (personal or cashier's), money order, credit card, and NFC (Apple/Android Pay; in person only). All checks should be made payable to "TownHall Texas" and are subject to a $20 returned check fee. Payments can be mailed to: TownHall Texas c/o Stephanie Jordan 12194 Sleepy Hollow Road Conroe, TX 77385
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What are the payment terms/schedule?Once your down payment is paid to secure your date, nothing additional is due until 30 days prior to your event. At that point the balance must be paid in full. It is up to you how, or if, you make payments in between. When you book your event, we'll send you an invoice for the full amount right off the bat, that way you have it if you'd like to make payments along the way, but you are not required to. If you choose an option that depends on your guest count (catering, cake, etc.), you will pay for your estimated final count at the 30-day mark. Once your final count is due to us 14 days prior to your event, we can send over a new invoice if you're over or issue a refund if you're under that estimated guest count.
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What is your cancellation policy?For cancellations requested within 30 days of signing the License Agreement and payment of down payment, a fee of $500 will be retained and the remaining amount paid will be refunded. After 30 days, entire down payment becomes non-refundable. Total license fee (via most recent Receipt/Invoice) becomes non-refundable 30 days prior to event.
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Is alcohol allowed?Absolutely! All alcohol must be purchased through TownHall Texas. Due to TABC Regulations, no outside alcohol is allowed on the premises, including in the cabins, but we'll make sure you're covered there as well! We've got several customizable options to ensure you're spending only as much as you want.
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Is a day-of coordinator included with our wedding rental?Our day-of coordinator is included with our All-Inclusive Package. Other wedding rentals can add on our day-of coordinator if they'd like. We do not require that you have a coordinator, however, we do recommend you have a point of contact or someone in charge other than the bride and groom.
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How much does your average wedding spend?Our average wedding spends approximately $14,000 with us and adds on 6-7 of our additional services.
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Is TownHall Texas insured?Absolutely! We do not require you to have your own day-of insurance.
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Is rehearsal time included with our wedding rental?Yes. If nothing is booked the day before your wedding, you have up to 4 hours to be used any time between 10am and 10pm to do a rehearsal and start decorating. If something is booked the day before, we will schedule another convenient time for your rehearsal. Rehearsal dinners may not be held on site during this time.
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Are there any restrictions on decorations?Just a few. Nothing that is hard to clean up (such as glitter or confetti). Flower girls may not toss fake flower petals (real petals are fine), feathers, or any other non-biodegradable items that would have to be cleaned up. Nothing can be attached to the bar inside the Lone Star Hall, to the posts of the palapa, the walls of the chapel, or the walls of San Jacinto Hall. Other than that, as long as it's not permanent, you're more than welcome to use it! Real candles are allowed. If you're unsure, please ask!
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What is allowed for our send-off?Everything except Chinese/sky lanterns and non-biodegradable tossables (aka confetti, streamers, fake flower petals, feathers, etc.). Sparklers must be purchased through TownHall Texas. We will handle distribution and lighting. Sparklers are not allowed to sit out for guests to grab throughout the evening and may not be allowed if a burn ban is in effect. Fireworks must be approved prior to your event.
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How long do we have access to the property on the day of our event?Weddings are 17-hour rentals: you can arrive as early as 8am, receptions must end no later than midnight, and we ask that you are done packing up by 1am. Weddings do have a Multi-Day rental option which gives you access from 12pm-10pm the day before your wedding for decorating, rehearsal, and rehearsal dinner, and depending on the day of the week you choose, access the day after the wedding from 10am-12pm to pack up your personal items. Parties are 8-hour rentals and split up as follows: 2 hours to decorate (tables and chairs will be set up prior to your arrival), 5 hours of party time (which must end no later than midnight), and 1 hour to pack up. Reception Only and Quinceanera rentals are 10-hour rentals that include 4 hours to decorate (2 hours can be used earlier in the day, with the other 2 hours immediately prior to the event start time), 5 hours for the event itself (which must end no later than midnight), and 1 hour to pack up.
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Can we add additional time onto our party rental?Absolutely, as long as it still ends no later than midnight. Contact us for rates.
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How much does your average party spend?Our average party spends approximately $7,000 with us and adds on 3 of our additional services.
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Can we use the property for photos?Engagement and bridal portraits are included with all of our wedding rentals. One 2-hour photo session is also included with all Quinceanera rentals If TownHall is not hosting your event, you are more than welcome to use the property for photos or video shoots at a rate of $50 per hour. This includes access to all of the indoor and outdoor areas. Photo sessions are by appointment only and are not allowed on days we have other events scheduled. Please contact us to schedule a time. If you are interested in hosting a styled shoot at our venue, please contact us directly to discuss.
Have a question not addressed here? Please call, text, e-mail, or complete our contact form.
Disclaimer: any information provided here is superseded by our most recent License Agreement. Please contact us for a copy.
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